Velvia Ops is a software-as-a-service (SaaS) provider. This policy outlines how our services and products are delivered to you upon purchase.
Upon successful registration and checkout (subscription purchase), access to the Velvia Ops platform is provided **instantly**. Your account will be upgraded immediately, and you will receive access to your custom chatbot dashboard, settings, integrations, and deployment tokens.
An automated receipt and confirmation email containing login guidelines will be sent to your registered email address within a few minutes of transaction completion.
Because Velvia Ops is entirely web-based software, **no physical goods or hardware are shipped**. All software components, widget scripts, and dashboards are hosted in the cloud and accessed via a web browser.
We target a 99.9% uptime SLA for our core dashboard and edge chatbot widget networks. If you experience any delays or account upgrade issues during checkout, our support desk is available to manually provision your account. Contact us at [email protected].
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