← Back to HomeLast Updated: July 11, 2026

Refund Policy

At Velvia Ops, we strive to deliver a premium and reliable AI chatbot platform. Below is our policy regarding subscription refunds.

1. 14-Day Money-Back Guarantee

We offer a full 14-day money-back guarantee for all first-time subscriptions. If you are not completely satisfied with our platform for any reason, you may request a full refund within 14 calendar days of your initial purchase date.

2. Non-Refundable Items

The following circumstances do not qualify for a refund:

  • Requests submitted after 14 days from the initial transaction date.
  • Renewal billings (automatic renewals of monthly or annual plans). You must cancel your plan before the renewal date to avoid automatic billing.
  • Subscription tiers where significant resources (e.g. large page crawl indexing or high token consumption) have already been utilized.

3. How to Request a Refund

To request a refund under our guarantee, contact us via email at [email protected] with the following details:

  • Your account email address.
  • The transaction receipt or invoice number.
  • A brief description of the issue or reason for your request.

We process eligible requests within 5 to 7 business days, and the funds will return to the original payment card.

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